Dear AdeptTrends' Believers,
Returns
Our auto return / refund policy lasts 30 days. If 30 days have gone by since your purchase, please contact us at info@adepttrends.com regarding a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at adepttrends@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded but can be exchanged for similar or equal-value items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@adepttrends.com and send your item to: 130 Corridor Rd. #3259, Ponte Vedra, Florida US 32004.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 130 Corridor Rd. #3259, Ponte Vedra, Florida US 32004
We offer free shipping within the U.S. for your orders over $35. Therefore, if you need to return or exchange, please contact us via email: info@adepttrends.com directly regarding your return or exchange.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping might be deducted from your refund. Please contact us via the above email address for any additional question.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
